Privacy Policy

 

At Belle Glows, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. We operate in line with the Privacy Act 1988 and the Australian Privacy Principles (APPs) to ensure your data is handled with care.

1. Information We Collect
When you visit our website or interact with us, we may collect:

  • Personal Information: Name, email address, billing/shipping address, and payment details (we do not store credit card details; these are securely handled by our payment processors).
  • Account Details: Login credentials (if applicable).
  • Order Information: Purchase history, preferences, and feedback (such as reviews or surveys).
  • Device Information: IP address, browser type, and cookies or similar technologies to improve your browsing experience and analyse website performance.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders, including shipping and returns.
  • Communicate with you about your purchases, updates, or promotional offers (only if you’ve subscribed—you can opt out at any time).
  • Improve our website and customer experience by analysing user behaviour and preferences.
  • Ensure compliance with legal requirements and prevent fraud.

3. How We Protect Your Information
Your personal information is stored securely and accessed only by authorised personnel. We use industry-standard security measures, such as encryption (e.g., SSL) and secure servers, to protect your data from unauthorised access, misuse, or disclosure. While we take all reasonable steps to safeguard your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted partners under strict confidentiality agreements, including:

  • Payment Processors: To securely complete transactions.
  • Shipping Providers: To deliver your orders.
  • Service Providers: To assist with website improvements, analytics, or marketing efforts (e.g., email campaigns).
  • Legal Authorities: If required by law or to protect our rights, property, or safety, in line with Australian regulations.

If your data is shared with third parties outside Australia (e.g., for cloud storage), we ensure they comply with privacy standards equivalent to the Australian Privacy Principles.

5. Your Rights

Under the Australian Privacy Principles, you have the following rights:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations (e.g., we may need to retain some records for tax purposes).
  • Opt-Out: Unsubscribe from promotional communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Complaints: If you’re not satisfied with how we handle your data, you can lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise these rights, please contact us at hello@belleglows.com. We’ll respond to your request within a reasonable timeframe, typically within 30 days.

6. Cookies and Tracking Technologies
Our website uses cookies to:

  • Enhance your user experience (e.g., keeping items in your cart).
  • Track website performance and analytics.
  • Enable essential shopping features.

You can manage your cookie preferences through your browser settings or via our cookie consent popup on the website. Disabling cookies may affect some features of the site.

7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy regularly.

Last Modified: [Insert Date]

8. Contact Us
If you have any questions about our Privacy Policy or how we handle your data, please get in touch:
📧 Email: hello@belleglows.com

We’ll respond within 24-48 hours during business hours (Monday to Friday, 9:00 AM – 6:00 PM AEST). Thank you for trusting Belle Glows – let’s keep your glow safe and shining! ✨